Household Support Fund
What is the Household Support Fund?
The Department of Work and Pensions (DWP) has provided local government with the Household Support Fund for the period October 2024 – March 2025.
The objective of the Fund is to provide support to vulnerable households in most need of support, to help with significantly rising living costs through two different schemes: a £150 payment made directly to residents and vouchers which are provided during the school holidays to children who would usually receive Free School Meals.
This page explains how to claim the £150 payment. To find out more information about the free school meal vouchers, please click here.
How do I apply?
RBWM is working with a selection of delivery partners to allocate the Household Support Fund to residents.
Residents must contact the delivery partners directly to access the fund not the council. Please find their contact details below.
Residents will be given a Unique Reference Number by the partner and a link to an online application form, to enable them to apply for the £150 cash payment.
The Fund is allocated on a first come, first served basis.
Who is eligible?
This is a discretionary fund, allocated on a case by case basis by the delivery partners, to mitigate financial hardship.
To be eligible, applicants must be in financial need, resident in the borough, and over 18. The council will review all applications.
Who are the delivery partners?
To access the Household Support Fund, please contact one of the following delivery partners:
1. Citizens Advice East Berkshire (CAEB)
The overarching partner for this scheme. They should be the first port of call for residents needing support
CAEB have a drop-in service at their office in Maidenhead on Mondays and Wednesdays between 10am-12pm. Address: 4 Marlow Road, Maidenhead, SL6 7YR.
Clients contacting CAEB for other advice may also be referred to the Household Support Fund where appropriate.
2. Abri Housing Association
- Telephone: 0300 123 1 567 or
- Visit Abri’s Customer Support webpage.
3. Housing Solutions
- Telephone: 01628 543101
- Email: income@housingsolutions.co.uk.
4. RBWM Housing Service
- Telephone: 01628 683221
5. Age Concern Windsor
- Telephone: 01753 860685 - (Voice Mail)
- Email: info@ageconcernwindsor.org.uk
6. Windsor, Ascot and Maidenhead Social Prescribing service for the Primary Care networks
- Access to social prescribers is via local GP practices.
7. West Windsor Hub
- Telephone: 01753 342 110
- Website: www.westwindsorhub.org.uk
8. The Baby Bank
- Email: info@thebabybank.org
9. Maidenhead Foodshare
- Email: info@foodshare.charity
- Emergency answerphone: 01628 262711
- Website (with address and opening times): www.foodshare.charity
10. Windsor Food Share
11. Maidenhead United FC Community Trust
- Email: wellbeing@maidenheadunitedfc-community.org
- Telephone: 01628 636314 (choose ‘Wellbeing Service’ option)
12. Adult Social Care Front Door Team
13. Achieving for Children
14. Maidenhead Mosque
- Email: info@maidenheadmosque.org
- Telephone: 01628 629423
15. Elizabeth House Cookham
- Email: manager@elizabethhousecookham.org
- Telephone: 01628 527621
16. RBWM Financial Inclusion
17. The Wraysbury Hub
- Address: 12A High Street, Wraysbury, Staines-upon-Thames, TW19 5DB
- Opening Times: every Tuesday 9.30am - 12.30pm
18. K Community Foundation
- Email: saqib@kcommunityfoundation.org
- Telephone: 07825640015
Can I reapply?
If you have previously received the Household Support Fund before 1 October 2024, you may reapply by getting in touch with the partner who you originally contacted.
Further Questions
Please refer to our list of Frequently Asked Questions at the top right of this page for further information. Any additional questions can be addressed to volunteer@rbwm.gov.uk.
