How easy was it to get in touch with us?
Not at all easy
Not very easy
Neutral
Easy
Very easy
How quickly did we respond?
Not at all quickly
Not very quickly
Quickly
Very quickly
How helpful was the information, advice and /or support we gave you?
Very unhelpful
Unhelpful
Helpful
Very helpful
How well do you think we understood your questions or concerns?
Not at all
Not very well
Well
Very well
How did you hear about our service?
How neutral, fair and unbiased do you think we were?
Not very
Neither
Fairly
Very
Can you tell me more about the differences our service made - please click as many as apply
Overall, How satisfied were you with the service you received?
Very unsatisfied
Unsatisfied
Satisfied
Very Satisfied
Are you a
What difference do you think our information, advice and/or support made for you?
How likely is it that you would recommend our service to others?
Very unlikely
Unlikely
Likely
Very likely