How easy was it to get in touch with us?
How quickly did we respond?
How well do you think we understood your questions or concerns?
How did you hear about IAS service
How helpful was the information, advice and or support we gave you?
How neutral , fair and unbiased did you think we were?
What difference do you think our information, advice and support made for you?
Can you tell me more about the differences we made for you (Please tick all that apply)
Overall, how satisfied were you with the service?
Was there anything we could have done better?
How likely is it that you would recommend the service to others?