Support from energy & water providers

Scottish & Southern Electricity Networks

• You may be eligible to register for free priority services
• If you are placed on the Priority Services Register, you will be provided extra support during prolonged power cuts such as proactive updates 24 hours a day, advice on how to prepare for a power cut and provided with free emergency energy supplies.
• To find out more about the Priority Services Register, visit their webpage.

Cadent

• Cadent also has a Priority Services Register to help those who have extra communication, access or safety needs.
• If you are registered for priority services, Cadent will provide you with alternative heating and cooking facilities should your gas be interrupted as part of our works.
• To find out more about Cadent's register and the eligibility criteria, visit their webpage.

Thames Water

• Thames Water has a number of different financial support schemes and debt support available for customers, which can be found here.
• Thames Valley WaterSure helps reduce water bills for customers who are on a water meter and have high essential water use, by capping the amount they pay each year. To find out more, click here.
• To find out more about their Priority Services Register, visit their dedicated webpage.
• If you require a consistent supply of water due to a medical condition, it is very important you sign up for priority services.

South East Water

• South East Water offers financial support schemes, including discounted bills through its Social Tariff and bill caps through WaterSure for eligible low-income households.
• Customers struggling with arrears may be able to access debt support, payment plans, grants through the Helping Hand Scheme, or payments made directly from benefits through Water Direct.
• To find out more, please visit their webpage.