FAQs
- Complete the online consultation questionnaire.
- Submit comments by email.
- Write to us by post.
- Request support to complete the consultation if required.
What is the Appointeeship Service?
The Appointeeship Service supports people who are unable to manage their own benefits and financial affairs. When the Department for Work and Pensions (DWP) appoint the Council as an individual's appointee, the Council is responsible for receiving benefit income, managing finances, paying bills, and ensuring money is used in the person's best interests.
Why is RBWM considering introducing a charge?
The Council is facing increasing financial pressures and is reviewing how services are funded to ensure that they remain sustainable. Introducing a charge would help contribute towards the cost of delivering the Appointeeship Service while allowing the Council to continue providing support to those who need it.
Has a decision already been made?
No. The Council is consulting with people who use the service, their families, carers, advocates, and other stakeholders before any decision is made.
Who would be affected by the proposal?
The proposal would affect individuals for whom RBWM acts as appointee. However, any charging arrangements would only be implemented following a decision by the Council and would be subject to appropriate financial assessments and safeguards.
How much would the charge be?
The proposed charges are that an annual fee of 3.5% should be applied to capital between £3000 and £20,300. For capital over £20,300 a standard annual fee of £874.00 would apply.
Will everyone have to pay the full charge?
No. The Council is proposing that any charge would be subject to an individual’s capital to ensure charges are affordable. Individuals will be left with sufficient income to meet their everyday living expenses.
What happens if I disagree with the proposal?
We encourage you to participate in the consultation and share your views. All responses will be reviewed and considered before any decision is made.
How can I take part in the consultation?
You can:
Details of how to respond are provided in the consultation information.
Can a family member, carer, advocate, or representative respond on my behalf?
Yes. Family members, carers, advocates, and other representatives are welcome to provide their views and can support individuals to complete the consultation.
What support is available if I have difficulty understanding the consultation?
The Council can provide information in alternative formats and offer support to help people understand the proposals and respond to the consultation. Please contact us using the details provided in this letter.
What will happen after the consultation closes?
All responses will be analysed and summarised in a report. The responses to the consultation will be considered by RBWM's Cabinet members on 29 September 2026 before deciding whether to implement any changes. If a decision is made to introduce charges, affected individuals and their representatives will be informed before any changes take effect.
How is this different from Deputyship?
Deputyship is a legal arrangement ordered by the Court of Protection and involves wider responsibilities for managing a person's finances and assets. Appointeeship relates specifically to managing benefit income and associated financial transactions on behalf of an individual.
If charges are introduced, when would they start?
If the decision is agreed the charges will start on the 15 October 2026, the Council will provide advance notice and information about implementation arrangements.
Will my benefits be affected?
No. The proposal does not affect benefit entitlement. It relates only to a potential charge for receiving the Appointeeship Service from the Council.