Volunteer Assessor - Citizens Advice East Berkshire

What will you do?

Complete an introduction to Citizens Advice and training for your role

Talk to clients over the phone, face to face, or online to explore what problems they’ve come for help with

Find information about the clients’ problems and help them to understand their options

Write a summary of the clients’ problems and what action you’ve taken

Look out for problems’ that are common, or are unfair, and write a short report about the problem or a letter to an elected official like an MP, AM or local councillor.

What’s in it for you?

Make a real difference to people’s lives

Learn about a range of issues such as welfare benefits, debt, employment and housing

Build on valuable skills such as communication, listening and analysing

Increase your employability

Work with a range of different people, independently and in a team.

Have a positive impact in your community.

We’ll reimburse expenses too.

What do you need to have?

No prior experience is necessary as you’ll receive full training, but you’ll need to:

• Be friendly and approachable
• Be non-judgmental and respect views, values and cultures that are different to your own
• Have good listening skills
• have excellent verbal and written communication skills
• Have good IT skills or willing to learn
• Be able to understand complex information and explain it to others
• Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
• Be willing to undertake training in your role

How much time do you need to give?

Ideally, we ask for 6 hours per week, which can be over one day or spread over two days, for at least 6 months.

Contact Us

If you are interested in becoming an assessor or would like to discuss the role, please email