World Cafes

St Marys World Café – Outcomes

Warm Places & Energy

Green Doctor – the Green Doctor have been engaged in most of our World Cafes and have offered energy support and advice to residents. They will continue attending each World Café

Energy Projects Manager – the Energy Projects Manager who works at the council is now engaged with the World Café programme and will provide additional information on the energy schemes available across the Borough

Innovation Fund – three projects have been funded by the innovation fund that relate to warm spaces. More information will be published about these projects in due course and the applicants will be invited to future World Cafes to promote these projects

Transport

World Café Venues – accessibility is always considered when choosing the event venues. We will continue selecting central venues for future events that are accessible as possible to residents

Infrastructure team – the feedback about transport has been relayed back to the infrastructure team at the council

Councillors – councillors were in attendance at the event and listened to residents’ concerns about transport

Cost of Living

Stands – all the stands at the World Café events are tailored for cost-of-living support in particular.

Here to Help webpage – the cost-of-living webpage on the RBWM website is continuously being updating with relevant support

£5 voucher – at each event we endeavour to offer each resident a £5 voucher to use at a local store

Innovation Fund – a number of projects funded by round 2 of the innovation funding projects are focused on cost of living. More info will be published in due course

Leisure & Facilities

Sports, Health, Leisure Officer – feedback will be relayed to the Sports team at RBWM

Innovation Fund – residents have been signposted to the innovation fund to submit an application for their sports project ideas

Braywick Leisure Centre – partnership with the leisure centre. Residents feedback will be relayed to the team.

Safety

Community Wardens – wardens are present at every World Café event to listen to residents’ concerns

TVP – report will be sent the evaluation report

Councillors – were present to listen to residents’ concerns

Wellbeing

Innovation Fund – residents signposted to innovation fund

Infrastructure

Infrastructure & Housing team – feedback relayed to the Infrastructure & Housing teams at RBWM

Eton Wick World Café – Outcomes

Cost of Living

The Green Doctor – our partnership with the Green Doctor (who acted as a stand holder at this world café), provides residents with energy advice and support which can be done through phone consultations or home visits/outreach work. The Green Doctor will be attending future world cafés and hold ‘bill surgeries’ on request within different areas

Support / Advice- Support with energy and water debt by accessing/applying eligible discounts -Practical energy advice to reduce energy waste and lower bills -Checking for cheaper tariffs and deals the community. Another suggested solution for the rising energy bills is the collective purchasing of water butts across the village. Money saving surgeries could be run at the local church or community centre - Assessing bills & explaining statements -Onward referrals for help with food, white goods and warm items -Providing free energy saving measures & explaining their use - Accessing grants for insulation measures or repairs relating to energy performance

RBWM Innovation Fund – This seed funding grant is heavily promoted at all world cafés. Stage 2 of the RBWM Innovation Fund is looking for community led and sustainable projects focusing on cost of living. Project ideas are being reviewed on 3.10.22. Three applications were submitted from Eton Wick’s world café linked into the community solutions stated and direct support was provided to applicants.

OCE RBWM Grants – In addition to the RBWM Innovation Fund, OCE RBWM wide grants offer capacity and capability support for Community and Voluntary groups, residents who are in the process of establishing a group that meets the needs of communities or, groups that are up and running but need support to take it up a level. They also offer fundraising expertise and a range of other services.

One Housing – Supporting Our Residents - Recently opened a new community fund. The fund is available for Community groups, residents, charities etc who can apply to deliver projects for residents in the community. One Housing can also match fund a project. Supporting our residents | OneHousing. Includes ‘Helping Hands’ fund which is delivered by their income Team.

Libraries - attending world cafés providing communities with signposting, face to face advice, and support.

Here to Help Page – see RBWM council website, provides advice and support (including grants) to help residents and is continually updated.

Citizens Advice Bureau – attending world cafés providing advice and support through face-to-face conversations rather than by phone ensuring access. Citizens Advice East Berkshire are working to provide face to face walk in and appointments. As soon as these are in place details will be shared. At the World Cafe Citizens Advice can take names and contact details for follow up by qualified advisors - to ensure confidentiality for those seeking advice. Individual follow ups are being made from Eton Wick world café.

Social Isolation

RBWM Innovation Fund – stage 2 of the RBWM Innovation Fund is looking for community led and sustainable projects focusing on social isolation. Project ideas are being reviewed on 3.10.22. We have supported applications including accessible and warm spaces / access to food promoting connectedness, hubs, outdoor activities to promote community cohesion and coffee mornings.

Digital Ambassadors (Apna Virsa project) – stage 2 of the RBWM Innovation Fund is looking for community led and sustainable projects focusing on social isolation. Project ideas are being reviewed on 3.10.22. We have supported applications including accessible and warm spaces / access to food promoting connectedness, hubs, outdoor activities to promote community cohesion and coffee mornings.

Social Prescribing Team – linking to RBWM Innovation Fund projects and attend every world café providing direct advice and support. They sit within GP surgeries and signpost residents to non - clinical services that can improve their health & wellbeing.

Libraries – This has been fed back to the libraries team who also attend the world cafés providing communities with signposting, face to face advice, and support with IT.

People to Places – attending world café’s - bring people who are socially isolated to event/appointments across RBWM. They are also one of the world café’s facilitators.

Neighbourhood Leaflet Drops - leaflet drops into community neighbourhoods/homes for socially isolated residents ensures access and support re: RBWM world cafés and inclusivity.

Community Wardens – this has been fed back to the community wardens – they are attending, promoting, and engaging residents at our RBWM world cafes.

Schools

RBWM Innovation Fund – stage 2 of the RBWM Innovation Fund is looking for community led and sustainable projects focusing on cost of living which includes sustainable transport. Project ideas are being reviewed on 3.10.22. We have supported applications accordingly

Infrastructure Team – although this is a wider infrastructure issue and it is difficult to address these concerns with community-based solutions, the feedback has been relayed to our RBWM Infrastructure team.

Community Wardens – this has been fed back and community wardens are engaging with residents through our world cafés to support them face-to-face.

Achieving for Children (school’s team) – this had been fed back to the team to investigate

Councillors – this had been relayed back to see if they can support/advocate.

Walthams World Café – Outcomes

Fuel Poverty

The Green Doctor – our partnership with the Green Doctor (who acted as a stand holder at this world café), provides residents with energy advice and support which can be done through phone consultations or home visits/outreach work. The Green Doctor will be attending future world cafés and hold ‘bill surgeries’ on request within different areas.

Support / Advice - Support with energy and water debt by accessing/applying eligible discounts -Practical energy advice to reduce energy waste and lower bills -Checking for cheaper tariffs and deals -Assessing bills & explaining statements -Onward referrals for help with food, white goods and warm items -Providing free energy saving measures & explaining their use -Accessing grants for insulation measures or repairs relating to energy performance

Social Isolation

RBWM Innovation Fund – stage 2 of the RBWM Innovation Fund is currently live and is looking for community led and sustainable projects focusing on social isolation.

Digital Ambassadors (Apna Virsa project) – provide free computer classes and provide s residents, especially isolated residents, as a means of minimising loneliness. Access/use of digital devices and the internet are important for helping people stay in touch, and access to information/entertainment is an important part of health and wellbeing.

Social Prescribing Team – linking to RBWM Innovation Fund projects and attend every world café providing direct advice and support. They sit within GP surgeries and signpost residents to non-clinical services that can improve their health & wellbeing.

Libraries - attending world cafés providing communities with signposting, advice, and support.

People to Places- attending world café’s - bring people who are socially isolated to event/appointments across RBWM.

Neighbourhood Leaflet Drops - leaflet drops into community neighbourhoods/homes for socially isolated residents ensures access and support re: RBWM world cafés and inclusivity.

Community Wardens – this has been fed back to the community wardens – they are attending, promoting, and engaging residents at our RBWM world cafes.

Lack of Information

Here to Help Page – see RBWM council website, provides advice and support (including grants) to help residents and is continually updated.

Citizens Advice Bureau – attending world cafés providing advice and support through face -to -face conversations rather than by phone ensuring access.

Libraries – attending world café s providing face to face advice and support.

Road Safety

Infrastructure Team – although this is a wider infrastructure issue and it is difficult to address these concerns with community -based solutions, the feedback has been relayed to our RBWM Infrastructure team.

Community Wardens – this has been fed back and community wardens are engaging with residents through our world cafés to support them face -to -face

Clewer & Dedworth West World Café – Outcomes

Sports Facilities

Innovation Funding – The RBWM Innovation Fund Project was flagged as a means to develop these ideas. The participant who wants an outside netball post in Clewer and Dedworth West will be liaising with the team and making an application. It was also suggested that new gym memberships for younger people (esp. teenagers) be implemented to support their health and wellbeing.

Shops and Leisure

Economic Growth Team - Would like to see a variety of shops, including more affordable brands like Primark. Multiple participants agreed that a cinema should be set up. Would also like more access to green spaces. These ideas make a good addition to the Vision for Windsor project and can be submitted on RBWM Together.

Community Safety

The Community Wardens acted as a stand holder at the event and provided guidance and materials on the theme of safety.

Transport

Infrastructure Team – although this is a wider infrastructure issue and it is difficult to address these concerns with community-based solutions, the feedback has been relayed to our RBWM Infrastructure team.

NHS

Partnership - between RBWM and NHS to ensure adequate service provision Windsor Services (this will be fed back to the NHS teams).

Ascot & Sunninghill World Café – Outcomes

Social Isolation

Innovation Funding – funding has been targeted towards projects that would address social isolation & loneliness in this area. One example of a group that has recently been funded is the Sunningdale Bowling Club

Sunningdale World Café – another World Café event is being planned for Sunningdale and the theme may be social isolation and loneliness

Community Views

Community Champions Recruitment – Community Champions are being continuously recruited at every World Café and community event we go to. It is important that every part of our Borough is represented through this network and together we build upon the community spirit that emerged from the pandemic

Services for men – our lead facilitator is a Trustee of Mens Matters. Concerns were raised that the sense of community and recruitment of volunteers that happened within the Covid-19 pandemic has now begun to reduce Matters. Through the innovation fund we have also targeted projects specifically for men such as the ‘Blokes Losing Timber’ project as we recognise that there are very few services across the Borough for this cohort.

Money Management

CLaSS Budgeting Courses – a budgeting course is currently being developed by our adult learning partner. It is expected to be open for enrolments by September 2022 and this will be advertised by our Comms team ·

Here to Help webpage – the RBWM Here to Help page is being updated regularly with all the cost-of-living support that is available to residents. At each World Café a flyer with this information is being distributed for people who may not have access to our online resource

Library Services – the libraries across the Borough are important assets within our community. At every World Café the libraries are being promoted as a place where residents can be signposted to the relevant cost-of-living support

Transport

Infrastructure Team – although this is a wider infrastructure issue and it is difficult to address these concerns with community-based solutions, the feedback has been relayed to our RBWM Infrastructure team

Service Availability

Asset Map – there is an existing RBWM Asset Map on the website which community groups and residents are being encouraged to add any services/groups/events they know about

Innovation Fund – residents are encouraged to apply for innovation funding to fill any service gaps they feel they could address with their project ideas

Bracknell Forest Council – partnership with between RBWM and Bracknell Forest Council to ensure adequate service provision for Ascot services

Ascot Hub – continuous promotion of the Ascot Hub for residents that need support with food and other services

Hurley World Café – Outcomes

Social Isolation

Continued World Cafes around Cost of Living – additional World Cafes have been planned around the cost-of-living crisis enabling residents to find support in an inclusive and open environment · Food Vouchers – at each World Café residents have been given £5 voucher for a local café or shop. This also reduces the stigma around seeking cost-of-living support as every resident who attends the event is provided with a voucher without having to ask

Food Vouchers – at each World Café residents have been given £5 voucher for a local café or shop. This also reduces the stigma around seeking cost-of-living support as every resident who attends the event is provided with a voucher without having to ask

NHS

PCN Representation – further efforts have been made to ensure a member of the PCN is present at each World Café event to take onboard the feedback about NHS services

Local Authority Services

Community Champion Recruitment – through the Community Champion monthly emails, residents are signposted to projects from different departments and are kept up to date with work going on at the council and with our partners. This means residents are informed on who they need to contact if they have any specific issues.

Clewer East and Clewer & Dedworth East World Café

Money Management

Budgeting course – working with our adult learning service, a budgeting course has been created to help people learn how to manage their money more effectively

Here to Help webpage – the page on the RBWM website is constantly being reviewed and updated based on the suggestions of residents and community groups. This includes adding information on how to save money.

Library support promotion at world café events – the libraries are important assets within our communities and offer a range of different cost-of-living related services. At each world café event the library team has a stand to showcase the support they can offer residents.

Food

‘Cooking on a budget’ course – similar to the budgeting course, our adult learning service has also created a course teaching people how to cook on a budget

West Windsor Hub goody bags – at the World Café event, West Windsor Hub provided residents with a goody bag containing ingredients and a recipe card that could be taken home and followed. The aim of the goody bag was to demonstrate how a few low-cost ingredients could be used to create a tasty and nutritious meal.

Mental Health

August World Café – in August, another World Café event will be taking place in Clewer & Dedworth West. The focus of the event will be around young people and mental health support in the area.

‘How to manage stress’ on webpage – there are a number of stress management resources that have been added to the RBWM Here to Help page

ECR subgroups – all of the subgroups promote community links and community cohesion which has a positive effect on mental health. The groups have come up with their own projects that have been open to all residents to take part in. For more information on these groups and projects, visit: Our Communities | RBWM Together

Transport

Cycle Hub promotion – the Cycle Hub is a great asset within Windsor and Maidenhead. Greater efforts have been made to advertise the Cycle Hub to residents and shout out about the different services they offer in order to promote cycling to the wider community. A dedicated page about the Windsor Cycle Hub is also being developed on the RBWM Together platform to further increase awareness of their organisation.

Dr Bike sessions – the Cycle Hub have organised Dr Bike sessions with the Mosque in response to the feedback that emerged from the World Café event. Dr Bike sessions provide free MOTs for bikes. The aim of these sessions is to provide free upkeep sessions for people’s bikes to get them back into cycling as an alternative to other transport methods

Housing

Fuel poverty energy schemes promotion – the Here to Help page on the RBWM website is being continuously updated with information on the different energy schemes that are on offer. There is a dedicated section on getting help with paying energy bills

DraughtBuster leaflets in goody bags – at the World Café event, DraughtBusters leaflets were given to residents. DraughtBusters is a free draught proofing service for those in need.

Community Links

·Apna Virsa digital skills classes – Apna Virsa run digital skills classes for the older community in RBWM. In response to the feedback from the world café event, we have helped Apna Virsa apply for funding to keep these classes running and to potentially expand so that they can be offered on a more regular basis. We will continue to support them to promote their classes and connect with other community groups

Innovation Funding – the innovation funding has been targeted for projects that promote good community links. Some projects that have been funded so far include a community boundary walk, Tai Chi classes and a ramp for the Bowling Club to promote disability inclusive bowling groups.

ECR subgroups – the ECR project built on the community spirit that emerged from the COVID-19 pandemic. Some of our groups have up to 20 residents in attendance and continue to meet on a regular basis and are open to all.

Ageing Population

Grants for ageing – information on grants for ageing has been added to the Here to Help webpage and will be continuously updated

Ascot & Eton World Cafes – there are immediate plans to hold World Café events in Ascot and Eton where there is a significantly higher proportion of older community members compared with the rest of the Borough. This will enable us to promote the cost of living support available to this cohort in a non-digital way

Apna Virsa digital skills classes – Apna Virsa run digital skills classes for the older community in RBWM. In response to the feedback from the world café event, we have helped Apna Virsa apply for funding to keep these classes running and to potentially expand so that they can be offered on a more regular basis. We will continue to support them to promote their classes and connect with other community groups